Title: Wow your Customer

Length: 2 hours

What makes Customers Repurchase, Remain and Recommend?

I take look at my years of both delivering and receiving customer service.

The fine balance is between service and the delivery of income objectives, I talk about how I made that happen across some of the toughest, challenging and diverse parts of London.

I will share how it was done, and I warn you that the names will be changed to protect the innocent!

Contains great examples of what to do and what not to do!